"Too often we punish honest, open expressions or questions. We upbraid, judge, belittle, embarrass. Others learn to cover up, to protect themselves, to not ask. The greatest single barrier to rich, honest family communication is the tendency to criticize and judge—in short, to upbraid. Watch closely and listen carefully and you'll find this tendency everywhere. Also notice what it does to you."
Stephen Covey, How to Succeed With People
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